Shipping is FREE to the UK, no matter where you live or how much you spend. The only exclusion is the Windy Smithy range of woodburners.

When will my stuff arrive?

We aim to dispatch orders received before 6pm on the next working day. Larger items are usually dispatched by 24 hr courier; smaller items are sent Royal Mail 2nd class.

One exception to this is our hand-forged campfire gear and kitchenware. These are handmade and while we often have plenty on our shelves, during busy periods we can run low and they can take a while longer.

We are often able to upgrade shipping to get your order to you even quicker. Contact us and we’ll let you know what’s possible and if there’s an additional cost.

What if I live outside the UK?

We ship products all over the world. To see the cost of shipping, add your products to the Cart and the cost will be calculated automatically.

In some cases we’ll ask you to ‘Submit your order for a quote’. This emails your order details to us and we’ll get back with a quote as soon as we can. Easy.

Otherwise, contact us anytime with your address and details of what you’re ordering and we’ll email you a quote.

More about shipping

More about shipping

Goods will be delivered to the address specified as Delivery Address when ordering. Customers are responsible for giving Wild Stoves (WS) the correct address details, including special delivery instructions / directions.

WS or the delivery company used cannot take any responsibility for goods left in accordance with special delivery instructions provided for delivery if no-one is present at the delivery address.

Note that some products require signatures and cannot be left without signatures. The customer undertakes to ensure the goods can be signed for in this instance (otherwise see note on Returned products below).

Dispatch and delivery times
Products are normally dispatched same day if ordered before midday. Delivery is normally within a few days of our receipt of your order, unless otherwise specified. If you need something by a particular date, call or drop us a line and we can let you know if this is possible.

Small items are delivered by Royal Mail; larger packages/ more valuable items are usually delivered by courier.

Returned products
If delivery fails for any reason that is not the fault of WS or the delivery company (for example customer not available at address to receive items requiring signature; undelivered products not collected from the depot within time frame; special instructions inadequate etc.) then products will usually be returned to WS. In this instance WS will either:

– redispatch the product upon receipt of payment for shipping costs plus a £5 handling fee; or

– issue a refund for the item less the postage paid for the failed delivery plus a £5 handling fee.

Discounts on multiple items
If you think your order should benefit from a volume discount, drop us a line and we will always consider it.
Packaging
Where possible we use recycled / re-used packaging as part of our efforts to reduce the environmental impact of our business.
Returns & cancellation policy
In case you are not satisfied with any product, or wish to cancel your order after it has been dispatched, we offer a money back guarantee for products returned to us:

– in their original packaging;

– in a brand-new, unused, salable condition;

– within 14 days of purchase.

Return delivery costs must be born by the customer and we request customers contact us toconfirm the address to which you need to return items. Used goods cannot be returned.

WS can advise on courier / postal returns.

Faulty / incorrect product returns
If a product is replaced due to being reported faulty and/or incorrect product dispatch, WS will bear the cost of returning the product. However, if the product is subsequently found to be in perfect condition and/or be the correct product, the customer agrees to pay the carriage costs incurred for the return and redelivery of items plus a £4 handling fee, irrespective of P&P charged on the original item, if any.
Warranty
If you receive incorrect, damaged or faulty goods please contact us immediately. Goods should be inspected prior to signing for delivery to ensure they are not damaged, and any subsequent problems must be reported to Wild Stoves within 24 hours of delivery. WS will replace goods with manufacturing faults, which have not been damaged by misuse, within 1 year of receipt of the product by the customer. If replacement goods are not available, WS will issue a refund or partial refund at our discretion, or offer the customer a partial refund if the customer wishes to retain the product.