Wild Stoves

The majority of shipping prices on our website are only for UK mainland, but we ship products all over the UK and across Europe. If you don't see a shipping option suitable for, just contact us and we'll let you know how much it will be. Wherever you are, we can usually get stoves to you within a couple of days. 

We have now added Northern Ireland and Channel Island shipping rates for the Rocket Stoves.

Postage charges

It's annoying when you're shopping online and have to register to find out how much P&P will cost. All our products describe details of postage and packing charges, so you know exactly how much products cost before ordering. Some products don't incurr P&P charges.

Discounts on multiple items

Many of our products are sent out individually so unless you are ordering a significant number, postage remains the same. If you think your order should benefit from a volume discount, drop us a line and we will certainly consider it. Also look out for options to add accessories to products. When you purchase products together this way, you often benefit from free or cheaper postage. 

Delivery times

Delivery is normally within a few days of our receipt of your order, but please allow up to 21 days (we are normally much quicker than this, and if we think it will take this long, we will let you know). We source our products from all over the world, so we like to build this into our estimates. If you want to know for sure how quickly we will dispatch an item, just drop us a line and ask.

Should you require delivery by a specific date, let us know and we will do our best. Small items are delivered by Royal Mail; larger packages/ more valuable items are usually delivered by courier. If you are not in to receive items requiring signature, the carrier will leave you a collection notice. If you do not respond to this the parcel will be returned to us and will incur a £7.50 charge to redispatch.

Packaging

Where possible we use recycled packaging, which we source from a local charity specialising in recevering clean reusable materials like cardboard boxes and padding.

Partner products

Some of our products are distributed by our partners, so your order may be sent in a few parcels. All the more exciting to open.

Returns

Please see our Terms & Conditions for details of this.

Terms & conditions

Making purchases online involves trust on your part, and we take this seriously and want to make sure you're happy and delighted with your purchases. Below are our terms and conditions.

10% off your next order - details of offer

Customers placing an order and adding themselves to our mailing list will receive a 10% discount code for use against their next purchase. If you are already on our list, then during the period of this offer you will also be sent a code. The following terms apply:

• A maximum of one code per customer will be issued during this offer period.
• The codes may take up to 5 days to be generated.
• The code is unique and may only be used for one transcation. 
• Codes used for sales that are subsequently refunded will not be reissued
• The codes may not be used in conjunction with any other special offer on the site
• The codes may not be used for purchases of woodburning heating stoves
• Codes are valid for 3 months from day of purchase

Terms & Conditions

By placing an order with Wild Stoves the customer verifies that he/she is over the age if 18 years and has read these Terms and Conditions. These terms of sale apply to all goods supplied by Wild Stoves ("WS").

Carbon monoxide warning and fire sefety

By placing an order with Wild Stoves the customer verifies that he/she understands that as with any solid-fuel stove, wood and/or charcoal-fired cooking stoves can generate carbon monoxide which is an invisible, odourless gas which can be lethal, and therefore that stoves should only be used in well-ventilated outdoor areas and never in buildings, tents, caravans or other enclosed areas. The customer also understands that as with any naked flame, charcoal and/or wood stoves can present a fire risk to nearby buildings, tents, caravans, trees and vegetation, and that extreme caution and supervision is required at all times. Wild Stoves can accept no responsibility for loss, damage or injury resulting from the use of any product sold by this website. Use is at the customer's risk.

Delivery

Goods are normally dispatched within a few working days, but please allow up to three weeks for receipt. See Shipping for more information on why. The goods you order will be delivered to the address you specified as your address when ordering and creating an account. If the goods are to be delivered to a different address, this must be specified at the time the order is placed and cannot be changed afterwards.

At present we only mail products to the UK mainland.

Returns & Order Cancellation

If you are not satisfied with any item, contact us immediately. Products must be returned within 14 days, in an unused condition with all original packaging intact. All delivery costs must be born by the customer and the customer must contact us first in order that we can give authority for a return and confirm the address to which you need to return items. Used goods can not be returned.

If you cancel your order after the goods have been delivered to you, you will be responsible for returning the goods to Wild Stoves, unused and with all original packaging, at your own cost. 

If a product is replaced due to reported faulty and/or incorrect product dispatch but is subsequently found to have been in perfect condition and/or correct, the customer agrees to pay the carriage costs incurred for the return and redelivery of items. For rocket stoves this is £12 per collection or delivery (i.e. £24 if stove is collected and a new one delivered), irrespective of shipping price charged, if any. Other products carriage casts vary.

Warranty

If you receive incorrect, damaged or faulty goods please contact us immediately. Wild Stoves will replace goods with manufacturing faults, which have not been damaged by misuse, within 1 month of receipt of the product by the customer. If replacement goods are not available, Wild Stoves will issue a refund.

Payment and applicable law

Transactions are accepted only in UK Pounds. English Law shall govern this contract and any dispute under it.

Description & price

The description and the price of the goods you order will be shown on WS's current website at the time you place your order. All drawings, descriptive matter, specifications contained on WS's website are published or issued for the sole purpose of giving an approximate idea of the goods described in them. They will not form part of this contract.

The goods are subject to availability. If on receipt of your order the goods you have ordered are not available from stock, WS will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

Every effort is made to ensure that prices shown on WS's website are accurate at the time you place your order. If an error is discovered WS will inform you as soon as possible and offer you the option to either reconfirm your order at the correct price or cancel it. If you choose to cancel, WS will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

No contract exists between you and WS for the sale of any goods until WS has received and accepted your order and sends you confirmation in writing or by email to the email address you have given. The contract is subject to your right of cancellation and WS reserve the right to refuse to accept orders from any individual or company at its absolute discretion.

Limit of liability

WS accept no responsibility for loss, damage or injury resulting from the use of any product sold from this website. Use is at consumer's risk. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer. Wild Stoves, its employees and other agents shall not be liable for any direct, indirect, special or consequential loss or damage including loss of profit or any other form of compensation. Wild Stoves may change these terms of sale without notice to you in relation to future sales.

Privacy Notice

Your details will not be distributed, sold, rented, traded or used for any other purpose unless required to do so by law. 

We reserve the right to amend this notice. Any changes will be posted on the web site and become effective immediately.