Making purchases online involves trust on your part, and we take this seriously and want to make sure you are happy and delighted with your purchases. These are our terms and conditions.
By placing an order with Wild Stoves the customer verifies that he/she is over the age if 18 years and has read these Terms and Conditions. These terms of sale apply to all goods supplied by Wild Stoves ("WS").
Have a 10% off discount code? Please read our terms.
If you have received a 10% coupon code, our terms and exclusions are as follows:
- The code may not be used in conjunction with any other special offer on the site
- The code may not be used for purchases of woodburning heating stoves (e.g. Windy Smithy, Traveler stove etc.) or the EcoZoom Versa Rocket stove.
Coupons are valid until the date stated.
Postage and delivery
We ship products all over the UK and across Europe. If you don't see a shipping option suitable for you, just contact us and we'll let you know how much it will be.
Goods will be delivered to the address specified as Delivery Address when ordering. Customers are responsible for giving Wild Stoves the correct address details, including special delivery instructions / directions.
WS or the delivery company used cannot take any responsibility for goods left in accordance with special delivery instructions provided for delivery if noone is present at the delivery address.
Note that some products (specified on the products page of the Website) require signatures and cannot be left without signatures. The customer undertakes to ensure the goods can be signed for in this instance (otherwise see note on Returned products below).
All our product pages present postage and packing charges, so you know exactly how much products cost before ordering. Some products don't incurr P&P charges. No further postage calculations are made at checkout. It's all very simple.
Dispatch and delivery times
Products are normally dispatched same day if ordered before midday. Delivery is normally within a few days of our receipt of your order, unless otherwise specified. If you need something by a particular date, call or drop us a line and we can let you know if this is possible.
Small items are delivered by Royal Mail; larger packages/ more valuable items are usually delivered by courier.
If delivery fails for any reason not the fault of WS or the delivery company (for example customer not available at address to receive items requiring signature; undelivered products not collected from the depot within time frame; special instructions inadequate etc.) then products will usually be returned to WS. In this instance WS will either:
- redispatch the product upon receipt of payment for redispatch costs plus a £4 handling fee; or
- issue a refund for the item less the postage paid for the failed delivery plus a £4 handling fee.
Discounts on multiple items
Many of our products are sent out individually so unless you are ordering a significant number, postage remains the same. If you think your order should benefit from a volume discount, drop us a line and we will always consider it.
Carbon monoxide warning and fire safety
By placing an order with Wild Stoves the customer verifies that he/she understands that as with any solid-fuel stove, wood and/or charcoal-fired cooking stoves can generate carbon monoxide which is an invisible, odourless gas which can be lethal, and therefore that stoves should only be used in well-ventilated outdoor areas and never in buildings, tents, caravans or other enclosed areas. The customer also understands that as with any naked flame, charcoal and/or wood stoves can present a fire risk to nearby buildings, tents, caravans, trees and vegetation, and that extreme caution and supervision is required at all times. Wild Stoves can accept no responsibility for loss, damage or injury resulting from the use of any product sold by this website. Use is at the customer's risk.
Where possible we use recycled / re-used packaging as part of our efforts to reduce the environmental impact of our business.
10% off your next order - details of offer
Customers placing an order and adding themselves to our mailing list will receive a 10% discount code for use against their next purchase. If you are already on our list, then during the period of this offer you will also be sent a code. The following terms apply:
- A maximum of one code per customer will be issued during this offer period.
- The codes may take up to 5 days to be generated.
- The code is unique and may only be used for one transcation.
- Codes used for sales that are subsequently refunded will not be reissued
- The codes may not be used in conjunction with any other special offer on the site
- The codes may not be used for purchases of woodburning heating stoves or the EcoZoom Versa Rocket stove
- Codes are valid for 3 months from day of purchase
Returns & cancellation policy
In case you are not satisfied with any product, or wish to cancel your order after it has been dispatched, we offer a money back guarantee for products returned to us:
- in their original packaging;
- in a brand-new, unused, salable condition;
- within 14 days of purchase.
Return delivery costs must be born by the customer and we request customers contact us to confirm the address to which you need to return items. Used goods cannot be returned.
WS can advise on courier / postal returns.
Faulty / incorrect product returns
If a product is replaced due to reported faulty and/or incorrect product dispatch, WS will bear the cost of returning the product. However, if the product is subsequently found to be in perfect condition and/or be the correct product, the customer agrees to pay the carriage costs incurred for the return and redelivery of items plus a £4 handling fee, irrespective of P&P charged on the original item, if any.
If you receive incorrect, damaged or faulty goods please contact us immediately. WS will replace goods with manufacturing faults, which have not been damaged by misuse, within 1 year of receipt of the product by the customer. If replacement goods are not available, WS will issue a refund or partial refund at our discretion, or offer the customer a partial refund if the customer wishes to retain the product.
Payment and applicable law
Transactions are accepted only in UK Pounds. English Law shall govern this contract and any dispute under it.
Description & price
The description and the price of the goods you order will be shown on WS's current website at the time you place your order. All drawings, descriptive matter, specifications contained on WS's website are published or issued for the sole purpose of giving an approximate idea of the goods described in them. They will not form part of this contract.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available from stock, WS will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
Every effort is made to ensure that prices shown on WS's website are accurate at the time you place your order. If an error is discovered WS will inform you as soon as possible and offer you the option to either reconfirm your order at the correct price or cancel it. If you choose to cancel, WS will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
No contract exists between you and WS for the sale of any goods until WS has received and accepted your order and sends you confirmation in writing or by email to the email address you have given. The contract is subject to your right of cancellation and WS reserve the right to refuse to accept orders from any individual or company at its absolute discretion.
Limit of liability
WS accept no responsibility for loss, damage or injury resulting from the use of any product sold from this website. Use is at consumer's risk. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer. Wild Stoves, its employees and other agents shall not be liable for any direct, indirect, special or consequential loss or damage including loss of profit or any other form of compensation. Wild Stoves may change these terms of sale without notice to you in relation to future sales.
Your details will not be distributed, sold, rented, traded or used for any other purpose unless required to do so by law.
We do not store credit card details.
We reserve the right to amend this notice. Any changes will be posted on the web site and become effective immediately.